REFUNDS AND RETURNS RELATED TO PURCHASES THROUGH THIS WEBSITE:
Due to the nature of our product, the FDA regulations state we are unable to accept returns of any food products. However, if you are not completely satisfied within 3 business days of receipt, please contact the Doorstep Meals’ Customer Success Team at 844-944-0348.
IN ORDER TO ENSURE CANCELATION OF YOUR ORDER OR STOPPING A RECURRING ORDER, CANCELATION MUST OCCUR BEFORE THE SHIPMENT DATE. ALL SALES ARE FINAL UNLESS CANCELED BY 9:00 PM EST THE FRIDAY BEFORE THE SHIPMENT DATE. ALL RECURRING ORDERS WILL CONTINUE UNTIL CANCELED.
If you receive damaged or defective merchandise through products ordered on this site, you agree and acknowledge that your sole and exclusive solution is replacement of the damaged or defective merchandise at no additional cost to you. For replacement, we must be notified immediately upon receipt of the damage or defect either through this website or through our customer success department phone number on your invoice or stated above. Upon notice to us, you must provide all necessary information relating to the damaged or defective merchandise; including date of arrival, method of shipment, the defect or the damage, when it occurred, and by whom it occurred. You also understand and acknowledge that these are your only rights and these are the only solutions that will be provided and that you waive all other rights, solutions, and all any other claims for damages.
Restrictions of Usage
The content of www.doorstepmeals.com and www.feedmysheepusa.org are made public for the purpose of information. It is allowed for users to display and print any content on our sites for any purpose that is non-commercial. However, users are not allowed to re-publish or distribute any content of either site for commercial purposes. Any commercial purpose is strictly prohibited without prior written consent. Written consent, at any time; can be withdrawn.
If any conduct deemed harmful to either Doorstep Meals Inc, Feed My Sheep USA, Dr. Alex Smithers, affiliated companies, or any third-party vendor, Doorstep Meals Inc reserves the right to either suspend or terminate access and/or usage. We may either suspend or terminate access and/or usage without prior consent.
Doorstep Meals Inc is incorporated in the State of Michigan and corporate headquarters is located at: 107 S Nottawa St. Sturgis, MI 49091
At this time, only orders with delivery addresses within the continental 48 states will be permitted. We do not deliver to Alaska, Hawaii, any US territory, or internationally.
To ensure the highest quality of customer service, it is necessary for a representative of Doorstep Meals Inc to contact you. By providing your information, you agree that Doorstep Meals may contact you by mail, telephone, text message, email, and/or any other form of communication for any reason that pertains to the customer experience.
On the websites www.doorstepmeals.com and www.feedmysheepusa.org; all passwords are intended for personal use only. All users are responsible for the security of a password. When a password is provided, that account is seen as being authorized to make purchases from either website. At times, Doorstep Meals Inc may monitor password usage and at any time may require a user to change the password if it deemed necessary.
There are two ways to earn rewards through Doorstep Meals. With every order you will earn points towards future purchases. Also, Doorstep Meals allows you to earn bonus rewards for everyone that you inspire to live this healthy and convenient way of life.
Everybody that registers on to our website receives a unique link that can be shared with friends or family, whether in person or on social media. You will receive credit for all of their purchases, whether it is their first purchase or any ongoing purchases. When you share your issued promo code to a first time buyer and they purchase, both you and your shared contact will earn a free normal sized meal. It’s that easy! Doorstep Meals reserves the right to change or cancel the rewards program at any time.
Diamond Affiliate Program
In any given month, when your promotional code influences 12 new orders, you will receive 12 meals absolutely free (includes shipping and handling). When your promotional code influences 48 orders, you will receive two bi-weekly shipments of 24 meals absolutely free. These meals will be credited to your account and can be redeemed at any time. For every order after the initial 48, you will then become a Diamond Affiliate. Being a part of our Diamond Affiliate program enables you the ability to earn $7 per order of monthly income beyond the 48 initial orders per month.
Within both sites, videos, and links, medical content is provided for informational purposes only. Please consult a physician before starting any diet or food service plan.
Doorstep Meals Inc, Dr. Alex Smithers MD, affiliated companies and their respective employees, or any third-party vendor is not responsible for opinions, statements, services, or any other information provided within these sites.
Any links to third party sites are posted for the user’s convenience and for informational purposes only. Doorstep Meals Inc is not responsible for the content or operation of these sites. Doorstep Meals Inc is not responsible for any product or service provided by any third-party website.
Allergy Warning: Please be advised that our food may have come in contact or contain peanuts, tree nuts, soy, milk, eggs, wheat, shellfish or fish.
Disclaimer: Doorstep Meals, Healthy Life System, and Pre-Bio Cookies do not give medical advice or engage in the practice of medicine. Under no circumstances does Doorstep Meals (including Dr. Alex Smithers) recommend a particular treatment for specific individuals. If you are unsure about interactions of medications with our supplements or any health concerns, please consult your physician. Testimonials presented on this website, apply only to the individuals depicted and should not be considered typical. This product is not intended to diagnose, treat, cure, or prevent any disease. One Pre-Bio Cookie daily is the intended amount for consumption; use only as directed. Consult your physician before providing supplements to children under the age of 18. Statements made on this site have not been evaluated by the FDA.
Ingredients and Promotional Items
Time to time, situations may be out of our control where it is necessary to adjust or change recipes, substitute meals, or discontinue items without notice. Every effort will be made to contact you before the item ships. Doorstep Meals Inc will make every attempt to provide a product that is comparable, however, due to circumstances that may not be possible. In the event that an order contains a meal that is not available, for any reason, Doorstep Meals reserves the right to replace it with the most comparable meal available. In the case that there is not a comparable meal available, Doorstep Meals will replace it with a meal that matches the type of meals that have been previously ordered, if possible.
Shipping day, or shipment date, means that our meals are ready to ship on or about this day. Doorstep Meals Inc has two shipping days: Monday and Tuesday. Delivery is picked up and shipped from Kansas City, MO and Wichita, KS by Fedex.
All meals are packed in dry ice to ensure the contents remain frozen during the delivery, however, once the delivery is received at the address it was delivered; it is absolutely necessary to freeze meals that are not meant for immediate consumption. Meals that are not immediately consumed need to be placed in a freezer on the same day they were delivered. Doorstep Meals Inc will not be responsible nor held liable for any damage to the contents of the meals that were due to a delay in freezing.
Dry ice handling - Most, if not all, of the dry ice should be melted upon delivery. If you find the package contains left over dry ice, do not touch it directly with bare hands. Let it evaporate in a well-ventilated area away from children and pets.
Every effort will be made that you receive your meals within 3 days from a delivery day. Sometimes circumstances happen beyond our control that will interfere with this 3-day threshold. These circumstances might include, but not limited to:
1. Strikes, lockouts, or other industrial action
2. Civil commotion, riot, invasion, terrorist attack, or threat of terrorist attack, war, or threat or preparation for war.
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, natural disaster, or any other “Act of God”.
4. Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport
5. Impossibility of the use of public or private telecommunications networks
6. The acts of decrees, legislation, regulations, or restrictions of any government
During times of Force Majeure, these Terms and Conditions are postponed for the complete time period the event detailed in the Force Majeure unfolds. Doorstep Meals will make every reasonable effort to provide solutions to any issues during such an event.
Changes to the Terms and Conditions
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